Service Contracts & Tickets
Rockwell Automation offers comprehensive service agreements and support options to ensure the optimal performance and longevity of your automation systems. These services are designed to provide timely assistance, proactive maintenance, and access to expert resources.
Integrated Service Agreements (ISA):
The Integrated Service Agreement is a flexible suite of support services that allows you to select the right package to meet your specific needs. By bundling key offerings, you can save 20%–30% over time compared to standalone contracts. The agreement provides:
- 24/7 Technical Support: Access to technical specialists around the clock.
- Repair Services: Timely repair services to minimize downtime.
- Reports and Analytics: Data-driven insights to optimize decisions and maximize uptime.
- Field Services: On-site support for various operational needs.
You can choose from different service tiers—Essential, Enhanced, or Premier—based on your requirements.
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Creating and Managing Service Tickets:
To request assistance or report issues, you can create service tickets through the Rockwell Automation Support Center. This platform allows you to:
- Create New Tickets: Submit requests for support or service.
- Review Existing Tickets: Access historical service tickets and contract details to reduce time solving recurring issues.
- Manage Your Account: Personalize your experience, manage e-communications, and update your user profile.
For detailed instructions on creating and reviewing tickets, refer to the Rockwell Automation Support Center.
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Additional Support Resources:
Beyond service agreements and ticket management, Rockwell Automation provides:
- Knowledgebase: A database of questions and answers on a variety of products and technologies.
- Downloads: Access to product documentation, software downloads, tools, and resources.
- Literature Library: Access to various product literature and resources.
These resources are available through the Rockwell Automation Support Center.
For a visual overview of the Integrated Service Agreement, you can watch the following video: